Southwest Airlines Earns A+ With Me

Southwest Airlines Earns A+ With Me

Southwest AirlinesI have been flying Southwest Airlines for years and I have always appreciated their business model and efficient customer service. Recently, I learned of a new portion of their business, lost and found. I was on a flight from Phoenix to Burbank and I wanted to read my book, so naturally I had my Ipad at the ready. Unfortunately as soon as I got on the flight I placed my Ipad in the seat-back and promptly fell asleep. Upon landing I woke with a startle and had to reorganize the remainder of my day, I turned on my phone, checked my email and replied to a text I received. While reorganizing I forgot I had placed my Ipad in the seat-back. The doors of the airplane opened and I hurriedly exited the airplane. That night while settling down for bed, I decided to read my book and WHAM it hit me, my Ipad was not going to be found in my bag, I left it on the airplane.
I have been using my Ipad while flying for the last 3 years and now I can’t fly without it, needless to say I was devastated. I tried to “locate my Ipad” at 10pm and it didn’t show up, I was sure someone found it, erased all my data and had themselves a new Ipad. The next morning I woke up and the first thing I did was try to “locate my Ipad” using apple’s awesome software and there it was, a magic blue dot, sitting at Burbank Airport. I called but it was too early, no one was there to take my call, I left a message and paced, trying to decide my next move. Should I get in the car and try to track the blue dot, or wait for Southwest Airlines to open and try to call again. I decided to wait and shortly after 8am I received a call. They had found and Ipad (I knew was mine) but they needed to positively identify it as mine. I jumped through a few hoops and they told me to come and pick it up. An hour later my Ipad was back in my possession and the world is spinning at the correct speed again.
Thank You Southwest Airlines for keeping my mishandled safe until my return.


Pilot Michael
Pilot Michael

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